Last updated: 10 August 2026
This policy covers paid subscriptions to the hosted Arbr AI Gateway at app.projectarbr.com, run by DAI Labs Private Limited. It is part of our Terms of Use.
The Free plan is never charged, so there is nothing to refund.
The Paid plan is a monthly subscription billed in INR through Razorpay. You can cancel any time from your Account page. Cancellation takes effect at the end of your current billing cycle, so you keep Paid access until then and are not charged again. We do not give part-month refunds once a cycle has started.
If you ask for a refund within 7 days of a charge and you have not made any gateway requests in that billing cycle, we will refund the charge in full.
If you are charged in error, for example a duplicate charge or a charge where setup failed, email us at team@projectarbr.org and we will look into it and refund anything charged in error.
Under BYOK, whatever your LLM providers bill you is charged by them, not by us, so we cannot refund those amounts.
Approved refunds go back to your original payment method through Razorpay, usually within 5 to 10 business days, depending on your bank.
Email team@projectarbr.org from your account email, and tell us the charge you would like us to look at.